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Terms of service

Last updated 15 November 2026

1. About these terms

These terms govern your use of whitewolffitness.com.au, the White Wolf Fitness trainer portal, and the client apps and websites we run for personal trainers and coaching businesses ("Trainers"). They are an agreement between you and Black Wolf Fitness (ABN 61 856 383 707), trading as White Wolf Fitness ("we", "us", "our").

By using our services you accept these terms and our privacy policy. If you do not accept them, please do not use the services. Trainers who subscribe to White Wolf Fitness also agree to the subscription terms shown when they sign up.

2. Changes to these terms

We may change these terms from time to time. The current version is always on this page. If a change is significant we will tell you in the app or by email; continuing to use the services after that means you accept the updated terms.

3. Accounts

You must be 18 or older to subscribe to or pay for our services; younger clients need a parent or guardian's consent. Keep your sign-in details secure and tell us promptly if you think someone else has used your account. You are responsible for activity on your account.

You can sign in with an email address or with a supported provider such as Google. Signing in with a provider is covered by that provider's terms as well as ours; what we receive from Google, and how we use it, is set out in our privacy policy.

4. Trainers and their clients

White Wolf Fitness provides the software. Each Trainer is responsible for the coaching, programs, advice and services they provide to their clients, for the content they publish in their apps and websites, and for their own dealings with their clients, including any fees they charge.

5. Subscriptions, payments and refunds

Paid plans are billed in advance at the price shown when you subscribe, through our payment provider, and renew until cancelled. You can cancel at any time; the plan stays active until the end of the period already paid for. Nothing in these terms excludes rights you have under the Australian Consumer Law, including remedies for a major failure. If you believe you are owed a refund, contact us and we will deal with it in line with that law.

6. Acceptable use

You agree not to:

  • use the services for anything unlawful, harmful, misleading or abusive;
  • upload content you do not have the right to share, or that infringes anyone's rights;
  • try to access accounts or data that are not yours, or interfere with the services' security or operation;
  • copy, resell or reverse-engineer the services, or use them to build a competing product.

We may suspend or close accounts that break these rules.

7. Your content

You keep ownership of the content you and your clients put into the services. You give us the permission we need to host, copy and display it so we can run the services for you. You are responsible for making sure you have the right to use that content.

8. Our intellectual property

The services, this website and their design, software, trademarks and content (other than yours) are owned by or licensed to us. You may print or download extracts for your own personal, non-commercial use, but you may not reproduce, distribute or commercially exploit them without our written permission.

9. Health and exercise

Exercise carries a risk of injury. The services and any programs, exercises or nutrition information in them are for general information and are not medical advice. Consult a doctor before starting a new fitness or nutrition program, and stop and seek advice if you feel pain or discomfort. You take part in any exercise at your own risk.

10. Third-party services and links

The services rely on and link to third-party services (such as app stores, payment providers and sign-in providers). We are not responsible for their content or practices, and your use of them is subject to their own terms.

11. Availability and disclaimer

We work to keep the services available, accurate and secure, but we provide them "as is" and do not guarantee that they will always be uninterrupted, error-free or free of harmful components. To the extent the law allows, we exclude all warranties not expressly stated in these terms.

12. Limitation of liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Otherwise, to the extent the law allows, we are not liable for any indirect or consequential loss, or for loss of profits, data or goodwill, arising from your use of the services.

13. Ending your use

You can stop using the services and close your account at any time. We may suspend or end access if you breach these terms or if we stop providing the services, giving reasonable notice where we can.

14. General

These terms are governed by the laws of Queensland, Australia, and you submit to the courts of that state. If any part of these terms is unenforceable, the rest continues to apply. These terms, with our privacy policy and any plan terms you accept at sign-up, are the whole agreement between you and us about the services.

15. Contact

Questions about these terms? Email developers@whitewolffitness.com.au.

See also our privacy policy.